Terms & Conditions
These Terms & Conditions govern all orders placed with Gaucha, including catering services, delivery, and pick-up. By placing an order, you agree to the following:
1. Orders & Payments
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All orders must be confirmed in writing (email, online form, or direct message).
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Payment is required in full prior to pick-up or delivery, unless otherwise agreed upon.
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For catering orders, a deposit may be required to secure the event date. Final payment is due before or on the day of booking.
2. Cancellations & Refunds
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Catering orders may be canceled up to 72 hours before the event for a full refund.
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Cancellations made within 72 hours of the event are non-refundable.
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Pick-up and delivery orders may be canceled up to 24 hours in advance for a full refund.
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No-shows, missed deliveries, or same-day cancellations are non-refundable.
3. Delivery & Pick-Up
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Delivery is available within designated areas and subject to a delivery fee.
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Please ensure someone is available to receive the delivery at the agreed-upon time. We are not responsible for food left unattended.
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For pick-up, please arrive within the scheduled time window. Unclaimed orders will not be refunded.
4. Food Allergies & Dietary Needs
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Gaucha is not a certified allergen-free kitchen. While we take precautions, we cannot guarantee against cross-contamination of common allergens (including gluten, dairy, eggs, nuts, and soy).
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It is the client’s responsibility to inform us of any allergies or dietary restrictions prior to the order.
5. Changes to Orders
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We’ll do our best to accommodate changes to your order, but major changes requested within 24–48 hours of fulfillment may not be possible.
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Any additions or changes may affect the final invoice.
6. Photos & Marketing
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Unless otherwise requested in writing, Gaucha reserves the right to photograph catered events and menu items for use in marketing materials and social media.
7. Liability
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Gaucha is not responsible for delays caused by factors outside our control (e.g., weather, traffic, venue access issues).
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Once food has been delivered or picked up, the client assumes responsibility for safe handling and storage.
8. Contact Information
Questions, changes, or cancellations? Please contact us at:
info@gauchaempanadas.com
954-668-8631
www.gauchaempanadas.com
